Support

support@facton.com
+49 1805-FACTON
Customer Portal

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Support

For any maintenance and support issues, you can contact the FACTON Support Team via phone or e-mail. You can find the support hours and phone numbers in your support contract.

 

For optimal performance

  • User Help Desk support users for a productive application of the FACTON costing software
  • Regular software updates
  • Quick availability of patches

Support Requests

via support(at)facton.com

via +49 1805-322866

For further information, please see the Customer Portal on our website.

 

Save Support Information

wish to report a problem to FACTON Support you will be asked to provide an event log file. Save this file and send it to: support@facton.com.

Save Support Information

  1. In the ribbon, click on File ► Information ► Save Support Information.

    The »FACTON - Save Support Information« dialog opens.

  2. Give the file a name and click Save.

    The file is saved as a ZIP file.

  3. Send the file to FACTON Support.