Support

Our FACTON Support team is available for your maintenance and support needs. They handle all user questions over the phone as well as through E-Mail. FACTON Support times and phone numbers are listed in your support contract.

 

For optimal performance

  • User Help Desk support users for a productive application of the FACTON costing software
  • Regular software updates
  • Quick availability of patches

Support requests

via support(at)facton.com

via +49 1805-322866

Further information can be found at the customer portal

 

Save Support Information

If you wish to report a problem to FACTON Support you will be asked to provide an event log file. Save this file and send it to: support@facton.com.

Save Support Information

  1. In the ribbon, click on File ► Information ► Save Support Information.

    The »FACTON - Save Support Information« dialog opens.

  2. Enter a file name and click Save.

    The file is saved as a ZIP file.

  3. Send the file to the FACTON Support Team.