Support

Our FACTON support team is available for your maintenance and support needs. They handle all user questions over the phone as well as through E-Mail. Support times and phone numbers are listed in your support contract.

For optimal performance

• User Help Desk support users for a productive application of theFACTON costing software
• Regular software updates
• Quick availability of patches

Support requests:

via support(at)facton.com
via +49 1805-FACTON
Further information can be found at the customer portal.

 

Save Support Information:

If you wish to report a problem to FACTON Support you will be asked to provide an event log file. Save this file and send it to: support@facton.com.

Save Support Information

1. In the ribbon, click on File ► Information ► Save Support Information.

   The »FACTON - Save Support Information« dialog opens.

2. Enter a file name and click Save.

   The file is saved as a ZIP file.

3. Send the file to the FACTON Support Team.